TO CUSTOMER--COVID-19

TO CUSTOMER
Due to the impact of the COVID-19, the shipping will be delayed. We will do our best efforts to deliver the package safely and quickly. We have several warehouses around the world, such as France, Belgium and Great Britain.Your package would be sent out from the most conveniently located warehouse to you, please rest assured.If you have any questions during this period, please contact our special consultation, we will response within:koaoat@aftersale2.com

WE ARE SORRY ABOUT THE SHIPPING DELAYS DURING THE COVID-19 OUTBREAK PERIOD. SHIPPING PROCESS MIGHT BE A LITTLE LONGER THAN USUAL DUE TO THE SUSPENSION OF FLIGHTS AFFECTED BY THE CORONAVIRUS. WE ARE TRYING OUR BEST TO DELIVER YOUR ORDER AS FAST AS POSSIBLE. PLEASE WAIT PATIENTLY. THANKS FOR YOUR UNDERSTANDING.
Standard Shipping: 7-25 business days

Receiving Time = Processing time + Shipping time

Shipping Time：

Area Standard Shipping Time
North America 20-30 business days
Europe 7-15 business days
Oceania 8-20 business days
All Other Countries 15-30 business days
* IMPORTANT NOTES：YOUR ORDER MAY BE SHIPPED IN DIFFERENT PACKAGES, PLEASE DON'T WORRY IF YOU DIDN'T GET ALL ITEMS AT THE FIRST PACKAGE, WE MUST SHIP OTHER ITEMS IN OTHER PACKAGES.
Postal deliveries: If you haven't received your package based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.

All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

If you have any questions,please contact us,we'll deal with it as soon as possible.

Total Delivery Time = Processing Time + Shipping Time

* What is item processing time?

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 8-16 business days to process.

The health and safety of our customers and communities around the world is our top priority.

One of our company values is caring. The way everyone is looking after each other is truly inspiring. We take strength from the fact that our products can bring families together for moments of joy, even at the most uncertain times.

Here are a few updates on the measures we’re currently taking:

SHIPPING AND DELIVERIES

We’re still shipping orders during this period, but deliveries are likely to take longer right now. As we’re receiving more orders than we expected and we’re following additional safety measures at our warehouse, deliveries are currently taking 15-30 days to arrive after the order date.

Our couriers are taking lots of steps to follow the latest safety guidance by providing masks, gloves and sanitizers for their delivery drivers. They’re also offering contact-free deliveries, giving customers the option to have packages delivered to a safe place. As we work with many different couriers around the world, they’ll also be following local guidelines for your region. If you’d like to find out more, please check with your local courier for more information.

EMPLOYEE SAFETY

Making sure that our employees and their families are safe is very important to us. We’re helping all employees whose jobs allow them to work flexibly, to stay safe at home so that they can balance work with family and childcare responsibilities more easily.

For our colleagues who need to come to work, we’re taking extraordinary measures to protect their health and wellbeing. Employees are able to have their temperature checked and we’re following strict hand washing and sanitizing guidelines. We’ve also rearranged our workspaces so that employees can spread out and make sure they have enough space between each other.

PRODUCT SAFETY

From the factory floor to the delivery truck, we’re taking great care to make sure our employees and customers stay safe. Our factories, warehouses and distribution centers follow guidelines we have in place across all of our sites which meet the strictest global safety standards. If you’re ever concerned about any packaging, you should wipe it down with a disinfectant and wash your hands afterwards.

We’re still shipping orders during this period, but deliveries are likely to take longer right now. As we’re receiving more orders than we expected and we’re following additional safety measures at our warehouse, deliveries are currently taking 15-30 days to arrive after the order date.

Our couriers are taking lots of steps to follow the latest safety guidance by providing masks, gloves and sanitizers for their delivery drivers. They’re also offering contact-free deliveries, giving customers the option to have packages delivered to a safe place. As we work with many different couriers around the world, they’ll also be following local guidelines for your region. If you’d like to find out more, please check with your local courier for more information.

EMPLOYEE SAFETY

Making sure that our employees and their families are safe is very important to us. We’re helping all employees whose jobs allow them to work flexibly, to stay safe at home so that they can balance work with family and childcare responsibilities more easily.

For our colleagues who need to come to work, we’re taking extraordinary measures to protect their health and wellbeing. Employees are able to have their temperature checked and we’re following strict hand washing and sanitizing guidelines. We’ve also rearranged our workspaces so that employees can spread out and make sure they have enough space between each other.

PRODUCT SAFETY

From the factory floor to the delivery truck, we’re taking great care to make sure our employees and customers stay safe. Our factories, warehouses and distribution centers follow guidelines we have in place across all of our sites which meet the strictest global safety standards. If you’re ever concerned about any packaging, you should wipe it down with a disinfectant and wash your hands afterwards.

TO CUSTOMER--COVID-19

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